Last updated: June 2026.
Velven ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights under the Australian Privacy Act 1988 (Cth).
What we collect
- Order & contact details — your name, email, shipping and billing address, and phone number when you order or contact us.
- Payment information — processed securely by Shopify Payments and our payment providers. We do not store your full card details.
- Usage data — pages visited and device/browser information, collected via cookies and analytics to improve the store.
How we use it
- To process and ship your orders and provide customer support.
- To send order and shipping confirmations.
- To send marketing emails where you have opted in (you can unsubscribe any time).
- To operate, secure, and improve our website.
Who we share it with
We share information only as needed to run the store — Shopify (our e-commerce platform), payment processors, and shipping carriers. We do not sell your personal information.
Cookies
We use cookies and similar technologies for cart functionality, analytics, and (with consent) marketing. You can control cookies through your browser settings.
Retention & security
We keep your information for as long as needed to fulfil orders and meet legal and accounting obligations, then delete or de-identify it. We take reasonable steps to protect it.
Your rights
You may request access to, correction of, or deletion of your personal information, and opt out of marketing at any time. To make a request or raise a concern, contact us. You may also contact the Office of the Australian Information Commissioner (OAIC).
This page is a general policy, not legal advice, and may be updated from time to time.